Active in the Empolese, Valdarno, Valdelsa, and Valdinievole areas, Sintesi Minerva is a social cooperative operating in the healthcare sector, offering a wide range of care services.

Thanks to the adoption of Salesforce Health Cloud, a vertical CRM solution dedicated to the healthcare sector, Sintesi Minerva has experienced improvements in process and patient management by its operators.

We have supported Sintesi Minerva throughout the entire journey: from initial consultation, leveraging our advanced expertise in the healthcare sector, to development, license acquisition, customization, training for operators, assistance and maintenance of the platform.

The consultants and service coordinators at the centre are now able to autonomously set up the management of shifts and appointments. Additionally, managing patients is much smoother thanks to a comprehensive and intuitive patient record.

The patient record includes relevant data such as parameters, the subscription to assistance programs, assessment reports, past and future appointments, ongoing or past therapies, vaccinations, and even projects in which the patient is enrolled. It is a high configurable space based on the needs of each healthcare facility. As an example, a Summary area, which is useful for taking notes, and a messaging area, which allows medical staff to quickly exchange information and attach photos for better patient monitoring, have been implemented for Sintesi Minerva.

Moreover, Salesforce Health Cloud has enabled the creation of a true ecosystem: web sites have been developed for both the end user and the operators who interact with the CRM.

The solution

Salesforce Health Cloud is a CRM specifically designed for healthcare and social healthcare sectors that optimizes processes and data related to patients, doctors, and healthcare facilities. The platform provides a comprehensive view of performances, return on investments, and resource allocation. The solution offers a connected experience for doctors, operators, and patients, allowing a unified view to personalize customer journeys in a fast and scalable way.  

Adiacent, thanks to its advanced expertise in Salesforce solutions, can guide you in finding the most suitable solution and license for your needs. Contact us for more information.